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Is it mandatory to use CMA CGM / CEVA services once a deal is closed ?

Yes, the cargo from deals closed on the NETWORKING services marketplace will have to be booked with CMA CGM / CEVA Logistics. We offer greate felxibility to our customers with the combination CMA CGM and CEVA Logistics.

What kind of commodity can i sell on this marketplace ?

Any type of commodity can be sold the marketplace. You can then find any commodity there.

Can I sign the NETWORKING services commercial agreement online?

The commercial agreement will continue to be signed offline in collaboration with the NETWORKING services team

How can I post my first offer?

You must first register as a seller through the seller registration form accessible via the “Register now” page. Once your application is approved, you will receive an email granting you access to your seller environment. From there, you will be able to manage seller profile, products and offers.

Can a seller access other seller on the marketplace?

Only a buyer can search seller offers and contact them.

How may I request freight / logistics quotations from CMA CGM and CEVA?

Such requests will continue to be handled through your dedicated NETWORKING services representative. If in doubt, please contact our customer support via the “Help” page.

Can I modify and manage my account information?

Yes, you will need to connect to your account, head to the “My Account”

How can I search for different commodities?

You may either use the search bar or select the industry on our Home Page

How many sellers may I contact requesting quotations at the same time?

There is currently no limit to the number of sellers you may contact at the same time.

Will I be able to pay my supplier on the marketplace?

The payment functions are not yet supported. The payment of your merchandise will have to be handled off the marketplace with your supplier.

How can I contact a seller?

A dedicated chat box will be available on every offer to contact the seller. Make sure you are signed in.

Who will see the conversations between Buyers and Sellers?

Negotiations between buyers and sellers are strictly confidential and are only accessible by these two parties.

Can I order commodities on the marketplace?

Yes, once an agreement has been found, you will have the choice to accept or decline the seller’s quotation. When accepted, the quotation will generate and order.

What will happen if I disagree with the quotation request / quotation response?

There will be an opportunity for the seller to counter propose should he not be in line with the original quotation request. The buyer is free to accept or decline this counter proposal.

How to solve the technical problems encountered on the market?

Please contact our support team for assistance via the form at the bottom of the HELP page.

How to post an offer ?

You must create a seller account. To do this, simply complete the registration form and customer service will contact you to create your seller profile with you.

How to rise an issue ?

For any question, any issue, you can contact our customer support.

How to create a profile, do we have help ?

Yes, the customer support will help you. Please contact us for more details.

How can we change the profile from seller to buyer ?

Today, you cannot have only one account for both profiles.

Can the same profile be used both as a Buyer and a Seller?

Buyer and seller environments have distinct functionalities. As such, you will need to create and use two separate profiles

Is any help available for profile creation?

Yes, our support team is available to assist you. Please contact us via the Help page

Who can register?

Sellers looking to expand their business to new international customers as well as Buyers looking to diversify their supplier base.

What should I if I face technical difficulties on the platform?

Please communicate with our support team via the help page

How can we help you ?

Most frequently asked questions

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